Returns and cancellations

Print is made to your order, so the usual online right to change your mind does not apply once we start. This page says plainly when you can cancel, and what happens when something is wrong.

Before you pay

A quote costs nothing and commits you to nothing. It holds its price for 48 hours and then expires on its own. Change the spec as many times as you like — each change is a fresh quote.

After you pay, before artwork is approved

Nothing is printed until artwork has been supplied and approved, so there is a window after payment where a job can still be stopped. Email support@papur.shop as soon as you can. If the job has not gone to press we will cancel and refund it in full.

Once it is on press

Printed goods are made to your specification, so they fall outside the 14-day right to cancel that applies to most things bought online. That is the exemption for bespoke and personalised goods in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In practice: once your artwork is approved and the job is on press, it cannot be cancelled or returned because you have changed your mind.

This does not affect your rights if the goods are faulty, damaged or not what you ordered.

If it arrives faulty, damaged or wrong

Tell us and we will put it right — a reprint or a refund. Please check your delivery when it arrives and report any problem within 14 days so we can raise it with the printer and the courier while the evidence is fresh. Photographs of the packaging and the work help.

Colour is the usual grey area. Screens are backlit and presses are not, and a CMYK press cannot reproduce every colour you can see on a monitor. Variation within commercial tolerance is not a fault. If colour is critical, tell us before you order.

If we cannot use your artwork

[unusable artwork policy — to confirm]

Buying as a business

The cancellation rights above come from consumer law. If you are buying for a business, those statutory rights do not apply, but our own position does not change: if we get it wrong, we reprint it or refund it.

How refunds are paid

Refunds go back to the card you paid with. We do not refund to a different card or account. Where a refund is due we will process it promptly once we have agreed it with you.